Skip to content
REVIEW MARK

🔍 Start here

Brand Assessment

See Your Brand Through Your Customer’s Eyes. Get an independent assessment of your brand’s online presence, customer experience, reputation and overall brand performance—so you know what’s working, what needs attention, and where to improve.

Request your free assessment⬇ Download Brochure

Package price

Free

No cost, no obligation

Start for free

Package features

What’s included

  • Brand Assessment Report

    A clear overview of your brand’s current strengths, weaknesses and improvement opportunities.

  • Current Review Mark score

    See how your brand currently performs across the key areas we assess.

  • Customer Review & Reputation Check

    Understand what customers are saying across Google, Facebook and other public platforms.

  • Online presence review

    We review your website, social media presence and overall digital brand presentation.

  • Top Improvement Priorities

    Identify the key areas that may be affecting customer trust, experience and brand performance.

  • No cost, no obligation

    Get an independent assessment at no cost—with no requirement to purchase any service.

What you get


What You’ll Know After the Assessment

What’s Working

Know where your brand is performing well.


What Needs Attention

Identify the weaknesses that may affect customer trust and experience.


What Customers May Notice

Understand your brand from a customer’s perspective.


What to Improve First

Get clear priorities instead of trying to fix everything at once.


What Your Assessment Report Shows

  • Key Findings

Important findings across your product/service, packaging, delivery, customer service, reputation and communication.


  • Why It Matters

Understand how each finding may affect customer trust, experience and brand performance.


  • Current Review Mark Score

See your current score for each assessed area and overall brand performance.


  • Top Improvement Priorities

Know which areas deserve your attention first.

Who it is for ?

Any brand or business that wants an honest outside perspective—whether you are getting mixed reviews, planning to grow, improving customer experience, or preparing to apply for the Brand Excellence Certificate.

How it works

  1. 1

    Request Your Assessment

    Fill in the short form with your brand details.

  2. 2

    We Assess Your Brand

    We review your online presence, public customer reviews, brand information and relevant customer-facing touchpoints.

  3. 3

    Receive Your Assessment

    Get your key findings, current Review Mark score and top improvement priorities.

  4. 4

    Choose Your Next Step

    Use the findings to improve on your own, or get professional support through Brand Improvement or Growth.

Case study

Results we’ve delivered

Ecstasy logo

Apparel & Lifestyle

Ecstasy: an independent assessment that earned a Review Mark certificate

Ecstasy

The challenge
Ecstasy already had a large public following: 3,581 Facebook reviews (4.2) and 405 Google reviews (4.3). The team wanted an independent view of where the brand stands across the whole customer journey, and which areas to work on next.
What we did
We assessed Ecstasy across the ten areas of the Review Mark criteria, from product quality and customer service to delivery, returns and content, and checked its public reviews on Google and Facebook. The strongest areas were customer service and brand identity (4.8 each), and product quality and packaging (4.7). The areas to improve were delivery (4.1), content (4.2) and the return policy (4.3).
Overall assessment score
4.5 / 5
Customer service and brand identity
4.8
Delivery: the first area to improve
4.1
Review Mark certificate RM-2026-YTZC7S
Certified

More from our portfolio

Nazimgarh Resorts logo

Travel & Hospitality

Nazimgarh Resorts: an outside view of a well-reviewed resort

Nazimgarh Resorts

The challenge
With more than 5,000 public reviews, 1,127 on Google (4.2) and 3,961 on Facebook (4.1), Nazimgarh Resorts wanted an independent view of how guests experience the brand and where it stands.
What we did
We carried out an independent assessment of the brand and checked its public guest reviews on Google and Facebook, then shared the findings with the team.
Overall assessment score
4.0 / 5
Public guest reviews checked
5,088
Google rating from 1,127 reviews
4.2
Saree Ghor logo

Women's Clothing

Saree Ghor: looking beyond a perfect Facebook rating

Saree Ghor

The challenge
Saree Ghor had a perfect 5.0 on Facebook from 107 reviews, but only 9 reviews on Google. The team wanted an independent view of the brand beyond its own page.
What we did
We carried out an independent assessment of the brand and checked its public reviews on Facebook and Google, then shared the findings with the team.
Overall assessment score
4.0 / 5
Facebook rating from 107 reviews
5.0
Google reviews so far
9

Compare packages

Start here

Brand Assessment

Free

  • ✓ Brand Assessment Report
  • ✓ Current Review Mark score
  • ✓ Customer Review & Reputation Check
  • ✓ Online presence review
You’re viewing this

One-time

Brand Improvement

৳5,000 one-time

  • ✓ In-depth brand assessment
  • ✓ Practical Solutions for Key Findings
  • ✓ Brand Improvement Blueprint
  • ✓ Updated Review Mark score
View Brand Improvement

Monthly subscription

Brand Growth

৳2,500/month

  • ✓ Ongoing Monitoring + Monthly Report
  • ✓ Monthly Progress & Improvement Analysis
  • ✓ Regular Follow-Up
  • ✓ Problem-Solving Support
View Brand Growth

Frequently asked questions

Is the assessment really free?

Yes. The Free Brand Assessment is completely free with no payment or obligation to purchase any Review Mark service.

What will I receive?

You’ll receive an assessment of your brand’s current strengths, key findings, Review Mark score, customer review and online presence insights, and the top areas we recommend focusing on first.

Is the Review Mark score the same as customer reviews?

No. Customer reviews reflect what customers say about a brand. The Review Mark score reflects our structured assessment of the brand across defined criteria. Both provide different perspectives.

Does the Free Assessment solve the identified issues?

The Free Assessment helps you understand what needs attention and why. If you want detailed solutions, step-by-step improvement actions and a structured roadmap, our Brand Improvement service can help you turn those findings into action.

Will my assessment be published?

No. Your assessment report is shared privately with you and is not published publicly without your permission.

Free

Request Free Assessment

Tell us about your brand. We will Assess it and send you your Assessment report and current Review Mark score.

⬇ Download the Brand Assessment brochure