Improvement – Service Brochure

What’s included

✓ In-depth brand assessment

All key areas: product, packaging, delivery, customer service, reputation, honesty and brand presence.

✓ Problem-by-problem solutions

For every problem we find, a clear, practical way to solve it.

✓ Brand Improvement Blueprint

A complete written report with your scores, findings and a prioritised action plan.

✓ Updated Review Mark score

Your score in every area, so you can measure the improvement.

✓ Review response guidance

How to reply to negative and positive reviews in a way that builds trust.

✓ Review meeting

A session with our team to walk through the report and answer your questions.

✓ Follow-up check

After you make the changes, we check the key fixes once more and update your report.

How it works

Place your order

Fill in the order form. Our team confirms the details and payment.

Full assessment

We assess your brand in depth, including a test purchase and customer-service check.

Solution plan & report

You receive the Brand Improvement Blueprint: problems, solutions, scores and priorities.

Review meeting

We walk your team through the report so everyone knows what to do.

Follow-up check

Once you have made the changes, we re-check the key fixes and update your score.

What you get

From problems to solutions

Improvement goes much further than the free audit. Instead of only listing problems, we explain the cause of each one and the exact steps to solve it — written for your team, not for consultants.

Your Brand Improvement Blueprint includes

Your Review Mark score in every area, with what it means
Every problem we found, with evidence and its impact on customers
A step-by-step solution for each problem
Quick wins you can do this week, and longer-term changes
Templates and guidance for replying to reviews
A follow-up section updated after our re-check

Reporting

You receive the full written report, a review meeting with our team, and an updated report after the follow-up check — so you can see what changed.

Case studies

Selected results from our portfolio.

Fashion

SAMPLE – From mixed reviews to an excellent rating

Sample Fashion Brand

The challenge: Sample case study for layout preview. Customers praised the products but complained about late replies and unclear exchange rules, so reviews were mixed.
What we did: We mapped every complaint to its cause, rewrote the exchange policy in simple words, set reply-time rules for the page inbox and coached the team on review replies.

Review Mark score: 3.8 → 4.6
Replace with real results: Sample

“Sample quote – replace with a real client testimonial.”
— Sample client

Restaurant & Food

SAMPLE – Fixing packaging and delivery problems

Sample Food Brand

The challenge: Sample case study for layout preview. Orders often arrived damaged or late, and customers felt the brand did not care.
What we did: A test-purchase review showed weak packaging and no delivery checks. We recommended new packaging, a packing checklist and a follow-up message after delivery.

Fewer delivery complaints: Sample
Higher repeat orders: Sample

Our packages

Package	Price	Best for
Free Audit	Free	Find out what is holding your brand back. We look at your brand the way customers do, show you the problems we find, and give you your current Review Mark score — free.
Improvement	৳5,000 one-time	A one-time, in-depth package. We find your brand’s problems, show you exactly how to solve each one, and give you a complete improvement report.
Growth	৳7,000/month	Your monthly brand partner. We follow up with your brand regularly, help you solve every problem we find, and keep you updated with a weekly brand report and a monthly progress report.

Frequently asked questions

Is this a one-time payment?

Yes. Improvement is a one-time package of ৳5,000. There is no subscription.

How do I pay?

After you order, our team contacts you to confirm the details and shares the payment information. Online payment on the website is coming soon.

Will you fix the problems for us?

We show you exactly how to solve each problem and check the result afterwards. If you want us to work alongside your team every month, choose the Growth package.

Does buying this give us the Excellence Certificate?

No. The certificate can never be bought. Improvement helps you meet the standards; the certificate is awarded only through an independent assessment.

Ready to get started?

Order online or talk to our team.

reviewmark.com/services/improvement

+880 1911 48874 · info@reviewmark.com